By Michael Kline
When we conjure up an image up a leader in business, we might see the stereotypical tall, white man, with chiseled jaw, expensive suit, power tie, you get the picture – a sort of super-hero with an MBA and an unhealthy amount of confidence matched only by his lack of compassion. The strong, results-oriented driver personality, win at all costs, take no prisoners, bottom-line boss image can provide a sense of comfort to employees, investors and clients alike, especially when feeling anxious about the future. It makes sense to our primal nature that a strong leader can solve our problems and keep us safe.
 
No offense to tall people or nice suits, I happen to like both. The problem with becoming a leader (boss), or choosing our leaders with this mindset, is that our tribe isn’t fighting off wild animals and other invading tribes. Of course we all feel fearful at times, and of course it’s natural to respond to fear from the reptilian part of our brain that says we need power or protection to overcome whatever it is we fear.
 
A research team at Cornell University studied the leadership styles, backgrounds and track records of 72 senior executives across 31 companies and concluded that harsh, hard-driving, executives actually diminish the bottom line, while self-aware leaders with strong interpersonal skills produced better financial results. “Bully traits that are often seen as part of a business-building culture were typically signs of incompetence and lack of strategic intellect. Such weaknesses as being arrogant, too direct or impatient and stubborn, correlated with low ratings for delivering financial results, business/technical acumen, strategic intellect, and, not surprisingly, managing talent, inspiring followership, and being a team player.”  There is a better way.
 
While Self-awareness get little attention in the business world, the Cornell study reveals that it should actually be a top concern. High self-awareness scores were the best predictor of overall success. It makes sense that executives who are aware of the lenses through which they filter their perceptions and assumptions might have a more honest grasp of reality, affecting their relationships, decisions and actions. Further, having realistic confidence and an awareness of their own limitations would allow them to hire subordinates who complement their talents.
 
According to Daniel Goleman, renowned Emotional Intelligence expert, “self-awareness is the skill that requires the most patience and honesty, and provides the best foundation for further developing Emotional and Social Intelligence in both work and life situations.” 
 
It seems that soft values drive hard results.
 
Goleman’s research colleague, Richard Davidson, a neuroscientist at the University of Wisconsin, explains the mind-body connection of self-awareness. “We know that Emotional Self-Awareness can begin with sensations in your body or with your thoughts. When emotions are activated, they are accompanied by bodily changes. There may be changes in breathing rate, in muscle tension, in heart rate. Emotional Self-Awareness in part is the awareness of one's own body.”
 
As a RIM practitioner (Regenerating Images in Memory), I learned this from my teacher and mentor Dr. Deb Sandella, founder of The RIM Institute and author of Goodbye Hurt and Pain. It’s called interoception, the sensing of feelings as they flow through the body, bringing helpful feedback, if we pay attention. With RIM, we guide clients to use body sensing to tap into these usually unnoticed emotions.
 
The subconscious speaks in metaphors and images while the intellect speaks in thoughts and words. When we use imagination to translate and synthesize feelings, a whole-brain experience is created. The results are profound. Neuroscience explains how it works—this ability to change our emotional memory to create new endings to old stories that shape our self-concept, world-views and limiting beliefs.  All the while factual memory remains intact and the client remains in total control. In addition to relieving stress, anxiety, emotional and physical pain, the client enjoys increased internal insight, resourcefulness and self-awareness. 
 
Because emotional work is invisible and intangible, it can seem complicated, difficult to measure, time-consuming, expensive, and unrelated to the bottom line. The opposite is actually true. In reality, results can be simple, quick and easy. New methods such as RIM, can produce immediate results in improved self-awareness, which is the cornerstone of emotional intelligence, repeatedly shown to influence job satisfaction and job performance for employees and effectiveness for leaders.
 
For more information about leadership and team development or RIM, visit www.intus.life/RIM or email mike@intus.life.

By Michael Kline
The news is full of headlines about the so-called bathroom law in North Carolina. We remember when this topic arose in NH several years back, so we know it is really about discrimination and ignorance, and has precious little to do with bathrooms or the workplace. There is, however a real challenge in the workplace that has to do with bathrooms and it ties directly into job satisfaction, turnover, engagement, accountability and productivity. The bathroom problem employers have is that their employees have been over-potty-trained. That’s right, I said over-potty-trained. Allow me to explain.
I have many nephews, each of whom, I call my favorite. One in particular though, is special not only because he carries my name, but he carries the attitude I had through my childhood and youth. Michael the 2nd, (whom we call Version 2.0), has always declared that “school is stupid” until he left school and entered the work force. Now he declares that “work is stupid”. He is in pretty good company, including most of his generation and many of his uncles. More importantly, he may have a point. Could his point be made more eloquently? Of course. Let us not miss his point, however, lest we tick off the generation that will be taking care of us when we are in the nursing home. Version 2.0 woke me up to the reality of just how “stupid” school is and how ill-prepared students can be when they enter the work force, or adulthood in general.
At age 19, Version 2.0 explained it this way. ”I just finished school, how do you expect me to make big decisions that affect the rest of my life, when yesterday I had to raise my hand if I had to pee?!”  I take his point to mean quite literally, we control every little behavior of children and expect them to take responsibility seriously. They are over-potty-trained to the point of having to ask for permission to go to the bathroom! We do the same at work. Even if you don’t literally tell your employees when they can pee, do you tell them when they can think, what they can think and with whom they can share their thinking? The more we micromanage, the less we can expect accountability. Thanks to extensive research on the subject, we now know that employees value autonomy. Our antiquated education system, designed for the industrial revolution, prepares students to go to work in factories where thinking is discouraged. Our more modern workplaces require critical thinking skills, mastery, independence and commitment. This should be a match made in heaven, since the top three motivators that employees value most are mastery, autonomy and purpose. The problem might be that we older policy makers are still thinking old-school. We need to maintain control. Version 2.0 has a point about that, too. “Work is stupid” he would say, and he’s right because work is about control. Control kills creativity and violates the motivators of autonomy, mastery and purpose. We were taught that control is everything, without control we would have chaos, right? Well sort of, yes. Chaos invites creative problem solving. To keep the chaos focused on the goals and to have it converge in agreement and forward movement, we have structure. Structure means people can have freedom to think, violate previously sacred cows, question everything and go to the bathroom whenever they want. They also live with a self-regulating system of agreements on how they work together that encourages full participation and engagement that has a sense of purpose.
Talk to your younger workers. The younger generations are not so different from us. What they are demanding is what we would have demanded if we thought we could get away with it. Thank them for making it ok to demand respect and engagement. We talk about the youth not having respect, but what they really lack is blind, fake respect. They have respect for people who recognize their value and voice. We older generations really were only faking respect for anyone in authority even if they did not deserve it. Those days are gone. Let us see what we can do, as Ralph Waldo Emerson said “to earn the respect of intelligent people and the affection of Children”.  In my travels everywhere, amongst progressive leaders, I see a hunger for structures that allow for creative and cohesive chaos and risk taking. There is a yearning for leadership methodologies that create engaging, meaningful and respectful, safe spaces where amazing work gets done. It is the future of successful organizations. I think we need to decide if we would rather lead through the movement, or let our new 24 year old boss lead us through it.
Michael Kline is a Certified RIM Facilitator and Certified Canfield Success Trainer for personal and group transformation. You can reach him through his website www.intus.life, or e-mail, mike@intus.life.

So often, we think we have just the right idea to solve a problem. It seems so simple, if we could just get others to see our brilliance, we could solve all our problems!

My niece is staying with us for her annual vacation in the mountains, something she’s been doing since she was 8 years old, and her visits just keep getting more interesting. In the beginning, like most children, she had an answer for everything. Now, as she is applying for medical school, she is much more educated, and I am happy to report, wiser as well. She has realized something that many people either never realize, or at least do not like to admit.  We do not have single solutions to most problems. Even simple problems have complex issues just below the surface. The
following is a real question from Brown University Alpert Medical School application:

Imagine that you are approached by a multibillionaire philanthropist who wants to donate a substantial fund of money to a single project with the goal of “fixing the US healthcare system”. He or she asks for your expert opinion on what project this money should go towards; what would you advise and why?

This led us to an interesting conversation about the real challenges facing healthcare – seemingly unsolvable by our government throughout history, unsolved by the insurance industry, the hospitals, the universities, the non-profits, the churches and the World Health Organization, but a reasonable question to present to students who have yet to enter medical school. At least we will learn how she thinks. Frankly, she thinks the school admissions folks could learn to clearly state a question, because as we picked this one apart, it could mean a wide variety of things, but that is another story.

If the intent of the question is to ask for one project that could have the most impact, as opposed to the one project that could “fix” the whole system, we could have a fighting chance. We discussed a few paths, none of which we decided on. 1. Buy congress. There’s a reason the food and chemical companies do this - this may be the least expensive path to getting laws changed that dramatically affect the safety and health of food, alcohol and tobacco, school lunches, insurance, etc. 2. Hire ad agencies to make the truth about health appear as sexy as the lies we get from industry that has a profit motive in conflict with health and wellness. 3. We always seem to have money for wars and fighting the marijuana trade (who would be happy to pay taxes). Surely, we could find a way to house, feed and treat mentally ill homeless people, instead of using the Emergency Department. I bet by now, you have some ideas of your own – universal healthcare? Repeal the Affordable Care Act? Go back to the system we hated before the system we hate now? Rely on charity and churches? Promote personal responsibility? Sue the fast-food joints? Get kids to be more active?  If the question was to identify a single project, for which you have passion and why, that
would make more sense. 

To ask for a single project with the goal of “fixing the system” strikes me as absurd.


How do you approach problems in your life or workplace? Do we look for a solution? Do we look inward to ourselves and think we can solve it alone? Do we look to the one person responsible and ask them to find a solution?  Every problem is complex. We are inextricably linked to one another in so many ways. The ripple effects of our decisions cause unintended consequences for our employees, our customers, suppliers, neighbors, etc.  A lack of easy solutions frustrates us, so we short cut to a simple solution that solves our immediate problem and we decide we will worry about other things later. This happens even with simple problems. For example, I went for an iced coffee and waited almost ten minutes because now, iced coffee gets in line behind all the specialty drinks. This can take quite a while on a busy day. I asked why they no longer just pour iced coffee the way they do hot coffee and learned they changed it a year ago to ease the burden on the front line people. I wonder if any customers were consulted before making this change.  I am practicing being patient, and learning to embrace long lines when I have the time. Otherwise, on a busy day, choose hot coffee or leave. I wish I had a voice.  
 
Does this sound familiar? Right now, we just need to “fix”this problem, whatever it is. My advice is to slow down. Invite the stakeholders, host the difficult and time-consuming conversation, review your true goals, and make a decision
when you find the wisdom to solve a problem that is most win/win, and that is most congruent with the ultimate mission at hand. None of us is smart enough to do this by ourselves. Further, most problems require more than just a single solution.

Michael Kline is a professional facilitator, success coach and trainer. He may be reached through his website, www.klineseminars.com, or  e-mail, mike@klineseminars.com.

By Michael Kline
I know you’re stressed and have a million things to do. Be patient. If you get to the end of this article, I promise some new ideas about stress and I promise it’s not diet and exercise. Aaaaaaaaagh!  If you start your sentences with a word that should only appear in comic strips, you might be stressed. If you finish sentences with words that are politely spelled with !&#%*@ symbols, then you might be stressed. If you yell at people, curse traffic, sigh at every inconvenience, say “I need a drink/smoke”, bite
your nails or curl up on the floor in a fetal position in your office, you might be stressed.

The trouble is most of us need our job and our relationships that provide the stressors. We also know that every job and every relationship will have its’ share of stressors anyway.  Did you know that stress, in moderation, can be helpful?  Like a little fear, stress can drive you to be  your best, to stay sharp and focused at work, home, play and in relationships. Like most things that are good for us, too much becomes bad for us. Too much stress can cause a multitude of health problems, including heart disease, digestive troubles, obesity, and skin conditions. Beyond physical health, excessive stress can damage our mental and social wellness too, destroying relationships and leading to anxiety and depression.

Sometimes you get to the point where you can only think of extremely short-term solutions – drink, smoke, fight, quit, run away, lash-out, over eat, or stop eating. I’ve tried most of these quick cures, to no avail. This is where you expect me to say diet and exercise. No, you don’t want to hear that, until you’re ready to hear that – when you are, you’ll do it. It’s not like it’s a secret. Its’ the best cure for nearly everything, but until we develop self-discipline, the mother of all
character strengths, diet and exercise will remain elusive fantasies. Let’s talk about something you can do to manage stress today, that’s fun, creative and instantly rewarding.
1. Stop saying I CAN’T, and ask what CAN I do?  This shift in word use is very powerful.
2. Stress comes when we feel that we are not in control – so what can you do to take some control? Business slow?
Relationship suffering? Take action and do something positive – anything! When you are working on something, it brings hope back into the picture. Hope is a positive start, on which you can build some momentum for more ideas, more effort, more action, and more results with less stress. Procrastination produces just the opposite.
3. Do you work in fear? If you are afraid of speaking up at work, know this – most employers are looking for people who engage and take an interest in making things better. If your company is looking to cut back, they would be wise to cut back the quiet worker who contributes nothing extra. Be the interested employee who contributes ideas. These ideas will reduce your stress because you’ll be working at making the place better, and at the same time will reduce your fear of not being valuable enough.
4. Are you valuable? Yes. I can’t say you are in the right job or industry or relationship, but most of the damage done to us, we do to ourselves. We tell ourselves we aren’t good enough, educated enough, experienced enough, we don’t know the right people, or people don’t like us enough… it’s all crap. Yes, that is the technical jargon used to describe the psychological disorder of not feeling like you are enough. Crap. You are enough. Stop choosing to feel stressed because you let others be in charge. At the very least, you are always in charge of how you feel, so start there. Go do something you love, without fear or a lack of confidence or a feeling of uncertainty stressing you.
5.There is no such thing as certainty. Like most people on this planet, I started out with nothing, had some successes,
some failures, and more successes. The only thing I am sure of, is that I’ll be okay no matter what false sense of security, or false sense of insecurity I feel from time to time. I am in charge of my life, which is a big stress-reducer. I
will mess it up and fix it again and that’s ok. Wherever you are, you are in the right place. How you got here was the right way. Wherever you go is up to you and you can start heading there anytime you’re ready, and that will be the right time.

In conclusion then, my message is to be proactive. Lots of opportunities to reduce stress and create more wellness in your life are being offered by the local non-profit, Evergreen Institute for Wellness, including an Introduction to Meditation for Stress Reduction, a class called Standing in Your Power and more. Their website also offers several free online wellness classes,  visit www.evergreenforwellness.org. 

Thinking of starting a business to take charge of your life? Find out if you should and how best to do it – I’ll be teaching a SCORE start-up workshop Oct 26th. Visit www.mtwashington.score.org. 

Michael Kline is a local retailer, success coach and trainer. He may be reached through his website, www.klineseminars.com, or e-mail, mike@klineseminars.com. 

Conway Daily Sun
August 28, 2013
By Michael Kline
Since the discovery of fire, humans have gathered in circles around the fire to tell stories, share ideas and solve problems. Today, our work circles have morphed into long rectangular tables and the fire has moved to one end, known as the PowerPoint presentation. Various members of the circle no longer tell stories. Instead, one
speaker, who wields the remote control of the presentation slides, tells the story. Not surprisingly, most people think meetings are a waste of time.  At home, the situation is often worse, partly because it is more important and partly because it should be under our own control to do better.  At home, our circle gathering at mealtime is often lost to fast food on the go and eating at different times, with no time for sharing, caring or engaging in real communication. Do these things matter? If so, how do we fix it?

In the work environment, employees are looking for more meaning. Employers are seeking engagement from/with their employees.  Their actions demand compliance, but seldom, if ever, promote engagement.  Is this topic about motivation?   Daniel Pink, in his book Drive, teaches us what science knows that business does not. Science knows that intrinsic motivation is more powerful than extrinsic motivation. Business thinks we are motivated exclusively by
dollar incentives. Science knows that once minimal financial needs are met, money is not an effective motivational tool for most people.  

Far more important, is being part of something important, making a  contribution that matters, having positive relationships and feeling engaged. Think about the best boss you ever had. Chances are, that boss made you feel
great about yourself and brought out the best in you. When you do your best work, I bet you were lost in the work, and did not notice the time passing or other distractions. We call that being in “flow”.Flow cannot be bought with the
promise of a bonus.  Positive relationships, engagement (flow), a sense of meaning and achievement happens
when we turn off the PowerPoint and put the fire back into the center of our circle. (We use a candle as a reminder of the metaphor). It happens when we face each other and we have a different kind of conversation. It happens when we all tell our story with intention and we all listen to one another with attention. I must sound like I just got back from a hippie retreat where we all sat around a circle and sang Kumbaya.  I did, and I highly recommend it to anyone who is wondering what is wrong with his or her business or family. The biggest real-life challenge to this concept is time
and the biggest reward is anything you want.

All this takes time. So we risk productivity and we slow down. When we slow down and have this experience, we learn from one another. We make it safe for quiet people to speak and share their otherwise hidden wisdom.  We identify real problems and solve them, instead of rushing judgments and covering up symptoms. We build trust. When we have trust, we make decisions faster and with more confidence. With trust, everything moves faster and costs less.  In low-trust environments, everything moves more slowly and costs go up. 

Steven Covey, in Predictable Results in Unpredictable Times, calls this “moving at the speed of trust”. When we slow
down, and invest in the painfully slow, but hugely rewarding process of listening to and valuing one another, we actually are speeding things up.

The reward comes in the form of building a team that cares. Actually, we are building a tribe, who lives to come to the circle around the fire and share and care, and contribute their ideas and solve the group’s problems and commit to the collective future and who asks for what they need and who give what they can. We have the power to create such an amazing existence.

I found my inspiration for returning to this seemingly basic, yet complex and ancient idea of gathering and communicating, from the book The Circle Way, a Leader in Every Chair by Christina Baldwin and Ann Linnea. I just returned from The Circle Practicum, a five-day intensive retreat (www.peerspirit.com) with the authors and a group of business people, teachers, legal professionals, ministers and dreamers who were so inspirational, I can’t wait to share more with you. Stay tuned, or contact me for details.

Michael Kline is a local retailer, success coach and trainer. He may be reached through his website, www.klineseminars.com, or e-mail, mike@klineseminars.com.